Survey Shows: You’re Not Alone in Being Concerned About Home Improvement Installation
It would seem rather odd if American homeowners made it a habit of calling up strangers and asking them to come spend time in their homes. In a way, though, we already do that when we schedule work to be done by home improvement professionals.
Personal safety is a consideration for the majority of homeowners when selecting a home improvement professional to come perform work in their home. We might be comfortable with sharing photos and information on social media for anyone to see, but there’s something totally different about strangers coming into our personal space. Having a plan and asking the right questions is the surest way to reduce your worry level.
If you think about your personal safety or the safety of your home when contracting an installation professional, you are not alone, according to a recent LeafGuard survey on installations & personal safety. 71% of homeowners say that a sense of personal safety is either very important or extremely important, while only 11% of homeowners think it’s not at all important or slightly important.
74.7% of respondents said it was very important or extremely important to be present when a home improvement professional is scheduled to do work, indicating a general lack of trust with having strangers in the home.
What can you do? The ultimate goal should be to not worry every time you need work done. Here’s how to alleviate that stress, and find a company that you’re comfortable with that will do quality work that will last.
Perform due diligence research on your service.
67% of homeowners say it’s important to conduct research on the quality of service itself, as opposed to simply researching the product being installed. Find valuable information and reviews on Google, Angie’s List, YP, and others.
Check the company reputation online and familiarize yourself with them.
60.4% of homeowners want to choose a business they’ve previously heard of, saying it’s very important or extremely important.
Visit the physical location of the dealer first and get more information.
80.2% of homeowners said it was very important or extremely important to meet with a home improvement professional in person before letting him/her enter their home.
Prepare a list of questions in advance.
Talking to a stranger can raise anxiety, making you forget the essential information you wanted to find out. Be prepared in what you want to ask and how you’d like to ask it.
Find out the company’s hiring process and background check.
You’re careful when selecting professionals – shouldn’t the company be careful in who they hire?
Hide small valuables.
While no one is walking out of your house with a TV while you’re there, sunglasses, jewelry, and prescription pills are easily swiped.
Inquire about the warranty or ‘satisfaction guarantee’ policies.
Most homeowners want some sort of guarantee in place in order to hold the company and the installation professionals accountable. Only 11% of respondents viewed a warranty as not at all important or slightly important.
Pay it forward with reviews.
Leave an online review of your experience, whether it was positive or negative. If they are helpful for you, chances are your review will be helpful for another homeowner at some point down the road.
LeafGuard’s tenets of gutter installation are custom work, quality service, and a lifetime warranty to back it up, and licensed professionals perform all installations. As a homeowner, you deserve the same level of quality with every other project. Your concerns are real, though, and shared by many other homeowners. Having a plan and being thorough are the best ways to alleviate some of those concerns and make you feel more comfortable.