A homeowner survey was conducted to answer a simple question: how do Americans feel about home installations? What is important and top of mind, and what is an afterthought?
Most homes practice some form of “don’t let strangers into the house”, and yet Americans do just that every day when they let in installation professionals or service professionals. So how safe do people feel during these situations?
The answers might surprise you! Read the full infographic here.
The Question: How important is the sense of personal safety when selecting a home improvement professional to work in your home?
We asked this question to find out if homeowners are made uneasy by installation professionals, and if so, how prevalent those concerns are. Should installation professionals take extra measures to alleviate some of these safety concerns of their customers? The data suggests that maybe they should.
How the answers broke out across different demographic factors:
Women and men felt differently about most of the issues raised in this survey, and personal safety was no different. 78% of women felt that a sense of personal safety was very or extremely important, compared to only 70% of men answering that way.
Living environment seemed to make no difference: Urban and rural homeowners both replied at the same rate, with 71% of each saying that this was either very or extremely important.
Regionally, the West felt the strongest about this question. This region answered that personal safety was very or extremely important at a 8% higher rate than the next closest region.
Income seemed to have no bearing on how homeowners felt about safety: At least 65% of respondents in every income bracket felt that a sense of personal safety was very or extremely important.
This is something that most homeowners seem to think about, but not every installation company is addressing at a sufficient level.
As a leader in gutter installation, LeafGuard is always looking to learn more from the customer’s perspective in order to make their experience the best it could possibly be.
LeafGuard takes home installations very seriously. It is an integral part of our business, as it is the first step in uninvolving the homeowners their gutters. A proper installation (which includes customer service) is everything. The gutter system is custom-fit to the house and any “complexities” are accounted for at the time of installation to ensure a perfect fit and function.
The quality of the installation is a reflection on the product being installed and the company as a whole. A homeowner deserves to feel safe as well as confident that the job being performed on their home is of a high quality.
For more survey results on factors like appearance, familiarity, and warranty, check out the Installation Survey Infographic!
Photo Credit: https://en.wikipedia.org/wiki/Rain_gutter